Overview
Our refund and returns policy lasts 30 days. If more than 30 days have passed since your purchase, we cannot offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in its original packaging.
Certain types of products are exempt from returns. Perishable goods, such as food, flowers, newspapers, or magazines, cannot be returned. We also do not accept intimate or personal hygiene products, hazardous materials, or flammable liquids or gases.
Other items that cannot be returned:
- Gift cards
- Downloadable software products
- Some health and personal care products
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
In certain situations, only partial refunds will be granted:
- Books with obvious signs of use
- CDs, DVDs, VHS tapes, software, video games, cassette tapes, or vinyl records that have been opened
- Any item that is not in its original condition, is damaged, or has missing parts for reasons not due to an error on our part
- Any item returned more than 30 days after delivery
Refunds
Once we receive and inspect your return, we will send you an email to notify you that we have received the returned item. We will also notify you whether your refund has been approved or rejected.
If your refund is approved, it will be processed and a credit will automatically be applied to your credit card or original method of payment within a certain number of days.
Late or Missing Refunds
If you have not received a refund yet, first check your bank account again.
Then contact your credit card company, as it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is reflected in your account.
If you have completed all of these steps and you still have not received your refund, please contact us at {email address}.
Sale Items
Only regularly priced items may be refunded. Sale or discounted items cannot be refunded.
Exchanges
We only replace items that are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send the product to: {physical address}.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of the return. Once the returned item is received, a gift voucher will be sent to you.
If the item was not marked as a gift when purchased, or if the gift giver had the order shipped to their own address to give to you later, we will send a refund to the gift giver and they will be notified of the return.
Return Shipping
To return your product, you should mail it to: {physical address}.
You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning higher-value items, you may consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.
Need help?
Contact us at {email} for questions related to refunds and returns.
